Here are two webinars I had the opportunity to deliver in 2018. The first was with the National Management Association and centered around a leadership topic. The second was with Salesforce and displays the great success we had transforming our busines with customer relationship management. I hope you find these useful.
INFLUENCE WITHOUT AUTHORITY
I have been a student of leadership for most of my career. I have had the opportunity to be around some great leaders, and frankly at different stops on the career journey, maybe some not so great leaders. You get an opportunity to learn from both. Many of the best leaders have no formal authority – they do have great presence and that affords them great influence without formal authority, title or mandate within a structure.
I feel that it is a leaders responsibility to pass on what they have learned across a career of learning, and on April 19, 2018, The National Management Association provided me an opportunity to do just that.
Click on the poster below and it will open up a new browser for you to watch and listen to Influence Without Authority. It lasts about an hour. Yes, that’s me, Terry Burke, you hear with that Midwestern nasal “twang” in my voice.
As a tribute to NMA and a symbol of the “each-one-teach-one” concept, below is the entire presentation made available for you. Feel free to use it at your discretion to help another leader Influence Without Authority.
If you would like me to do this topic or another for your team or organization, please reach out at TBurke@WorkByTerryBurke.com
SALESFORCE WEBINAR
TRANSFORM YOUR BUSINESS WITH INTELLIGENT CRM
Our retail business segment achieved great results by making the decision to build out a Salesforce Cloud ecosystem. Our overarching goal was to become ETDBW – Easier To Do Business With. Along that journey, we learned more about what our customers wanted and needed, how to better partner with our partners, the broker community, and we learned a lot about ourselves and each other. In the process of transforming our business, we transformed ourselves and our culture. It was a great experience with the incredibly talented Individual Business Unit. Way to Bring It!!!
